Draft for review by the owner's counsel. Not legal advice.

Refund Policy

Effective date: [Effective date]

This policy applies to passes bought on Copy That (copythatfleet.com), operated by [Company legal name].

One-time payments, nothing to cancel

Every pass is a one-time payment. There is no subscription and nothing renews. You will never be charged again unless you buy another pass, so there is nothing to cancel.

Full refund within 24 hours

If the app did not help you, ask for a refund within 24 hours of your purchase and we will refund the full amount. No questions asked.

How to ask

Email jackson.sam.dejesus@gmail.com within 24 hours of your purchase. Include one of these so we can find your payment:

• the email you used to pay, or
• your access code.

You do not need to give a reason.

What happens next

• We send the refund to the card you paid with, through Stripe.
• Your bank may take 5 to 10 business days to show it.
• When the refund is made, your pass ends and your access code stops working.

After 24 hours

After 24 hours, passes are not refundable, except where the law requires a refund.

If you were charged twice, or charged for something you did not buy, contact us at any time and we will fix it.

[Owner: confirm the after-24-hours rule. Decide whether you will also refund at your discretion after 24 hours (for example, if a technical problem on our side stopped the app from working).]

Fleet and school codes

Access codes bought in bulk by a fleet or school are covered by that customer's agreement with us, not by this policy.

Before a chargeback

If something is wrong with your payment, please contact us first at jackson.sam.dejesus@gmail.com. We can usually fix it faster than your bank.

Contact

[Company legal name], [State] jackson.sam.dejesus@gmail.com